Warranty Information

TED CUE Warranty Coverage

We stand behind the quality of our products and offer comprehensive warranty coverage to ensure your complete satisfaction. Our warranty policies vary by product type and manufacturer, but we're committed to providing the best possible support.

✓ Quality Guarantee

All products come with manufacturer warranties plus our additional quality guarantee.

Pool Cue Warranties

McDermott Cues

Lifetime Warranty

  • Warp-free guarantee
  • Defect-free construction
  • Original owner only
  • Registration required

Coverage Includes

  • Manufacturing defects
  • Structural integrity
  • Finish problems
  • Joint issues

Mezz Cues

Limited Lifetime Warranty

  • 5-year structural warranty
  • 1-year finish warranty
  • Original owner only
  • Proof of purchase required

Coverage Includes

  • Warping issues
  • Joint problems
  • Finish defects
  • Construction flaws

Schon Cues

Limited Warranty

  • 2-year structural warranty
  • 1-year finish warranty
  • Original owner only
  • Registration required

Coverage Includes

  • Manufacturing defects
  • Warping (under normal use)
  • Joint integrity
  • Finish problems

Viking Cues

Limited Warranty

  • 1-year structural warranty
  • 6-month finish warranty
  • Original owner only
  • Proof of purchase required

Coverage Includes

  • Construction defects
  • Warping issues
  • Joint problems
  • Finish defects

Accessories & Equipment Warranties

Cases & Bags

  • 1-year warranty on zippers and hardware
  • 6-month warranty on fabric and stitching
  • Normal wear and tear excluded
  • Manufacturing defects covered

Shafts

  • 1-year warranty on warping
  • 6-month warranty on finish
  • Tip and ferrule excluded
  • Normal use wear excluded

Chalk & Accessories

  • 30-day satisfaction guarantee
  • Manufacturing defects covered
  • Consumable items excluded
  • Normal wear excluded

Pool Tables

  • 5-year structural warranty
  • 2-year finish warranty
  • 1-year felt warranty
  • Installation warranty included

Warranty Claims Process

1

Contact Us

Email warranty@tedcue.com or call 8383865300

2

Provide Information

Order number, product details, photos of the issue, and description

3

Evaluation

We'll review your claim and determine if it's covered under warranty

4

Resolution

Repair, replacement, or refund as appropriate

What's Not Covered

Normal Wear and Tear

Scratches, dings, tip wear, and other normal use damage are not covered by warranty.

Misuse or Abuse

Damage caused by improper use, accidents, or intentional damage is not covered.

Modifications

Any modifications or alterations to the original product void the warranty.

Environmental Damage

Damage from extreme temperatures, humidity, or other environmental factors.

Extended Warranty Options

For additional peace of mind, we offer extended warranty options on select products:

Basic Extended

+1 Year

$29.99

Premium Extended

+2 Years

$49.99

Ultimate Extended

+3 Years

$69.99

Contact Warranty Support

Need help with a warranty claim or have questions about coverage?

Warranty Department

Email: warranty@tedcue.com

Phone: 8383865300

Hours: Monday-Friday, 9 AM - 5 PM EST

Customer Service

Email: support@tedcue.com

Phone: 8383865300

Live Chat: Available on our website