We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange it within 30 days of delivery.
Free return shipping on all domestic returns. Simply contact us to initiate your return.
Email us at returns@tedcue.com or call 8383865300 to initiate your return
We'll provide you with a Return Merchandise Authorization (RMA) number
Pack the item securely in its original packaging with the RMA number visible
Use the prepaid return label we provide or ship to our return address
Once we receive and inspect your return, we'll process your refund within 3-5 business days
Need a different size, color, or model? We make exchanges easy:
For items in different sizes or colors:
For different products:
Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to the original payment method.
Most items have no restocking fee. However, custom items, special orders, and certain electronics may be subject to a 15% restocking fee.
If your item arrives damaged, please contact us immediately. We'll arrange for a replacement or full refund at no cost to you.
If we ship the wrong item, we'll cover all return shipping costs and expedite the correct item to you.
Products with manufacturing defects are covered under warranty. Contact us for warranty service or replacement.
International customers are responsible for return shipping costs unless the return is due to our error. Customs fees and duties are non-refundable.
TED CUE Returns
Online only
Returns are coordinated through support before shipping
Please contact us for current return instructions
Need help with a return or exchange? Our returns team is here to assist you:
Email: returns@tedcue.com
Phone: 8383865300
Hours: Monday-Friday, 9 AM - 5 PM EST
Email: support@tedcue.com
Phone: 8383865300
Live Chat: Available on our website